Chandigarh: shoe store Rs 3 for bag, a fine of Rs 9,000

CHANDIGARH: A consumer forum in Chandigarh criticised a leading shoe firm for making a customer pay 3 for a paper bag on purchase of goods. It also instructed Bata India Limited to pay 9,000 to the consumer for deficiency in services.

C handigarh resident Dinesh Prasad Raturi had moved the consumer forum after the store charged him 402 for a pair of shoes and this also included 3 for the paper bag. The forum described it as an unfair trade practice and asked Bata India to provide free paper bags to its customers .

T he firm was directed to refund 3 wrongly charged for the paper carry bag; pay 3,000 as compensation for mental and physical harassment; pay 1,000 as litigation expenses; and deposit 5,000 in the Consumer Legal Aid account as punitive damages .

State consumer disputes redressal forum has directed Westside in Elante mall to provide free carry bags to customers and pay 3,000 to a complainant. The authorities of Westside were also told to refund 10, which it had charged for a paper carry bag from a customer. In her plea, the complainant had stated that she had purchased garments from Westside was shocked to see that the shop had charged 10 for a bag.